When flights don’t go as planned, the experience can be stressful and overwhelming. Delays, cancellations, or missed connections disrupt travel plans, but knowing your rights and how to act can make all the difference. This guide walks you through essential steps to handle such situations effectively.

Stay calm and gather information

The first step when your flight is disrupted is to stay calm. Panic only makes the situation harder to manage. Head to the airline’s information desk or check their app to find out why the flight is delayed or canceled. Airlines are required to provide details, so don’t hesitate to ask for specifics. If you’re at the airport, keep an eye on updates on the departure board, and if you’re unsure, approach airline staff for clarity.

Know your rights as a passenger

As a passenger, you are entitled to certain rights under laws like EU261, which protects travelers in the European Union. Depending on the cause of the disruption, airlines may owe you meals, refreshments, hotel accommodations, or financial compensation. For instance, a delay of more than three hours may qualify for compensation if the airline is at fault. Understanding your rights empowers you to ask for what you’re entitled to without unnecessary back-and-forth.

Take action for compensation

If your flight is canceled or significantly delayed, always save your receipts for extra expenses like meals, transportation, or accommodations. These can help support your claim for reimbursement. Keep all your boarding passes, booking confirmations, and any correspondence with the airline. These documents are crucial if you decide to claim compensation later.

For passengers traveling with EasyJet, you may be eligible for easyJet compensation if your flight falls under EU261 regulations. Whether it’s a delay or cancellation, it’s important to take the necessary steps to file a claim. For a streamlined process, visit TravelRefund for expert assistance in securing your compensation.